Terms of Service

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Last Updated: April 16, 2026

These Terms of Service ("Terms") govern the use of the website vasundharaspecialities.com and the purchase of products and services from Vasundhara Specialities Private Limited ("Company", "we", "us").

1. Business Relationship

Vasundhara Specialities is an authorized Castrol industrial distributor operating in Andhra Pradesh, India. Our products and services are intended for business-to-business (B2B) transactions with industrial and manufacturing entities.

2. Products and Services

We distribute genuine Castrol industrial lubricants, coolants, hydraulic oils, gear oils, and greases. We also provide CoolantCare coolant condition monitoring services and technical support. All products are subject to availability and manufacturer specifications.

3. Ordering and Quotations

Quotations provided are valid for 15 days unless otherwise stated. Orders are confirmed upon written acceptance and are subject to product availability. Prices are exclusive of GST unless explicitly mentioned. Minimum order quantities may apply depending on product and delivery location.

4. Delivery

Standard delivery within Andhra Pradesh is 2-3 working days from order confirmation. Delivery timelines are estimates and may vary based on location and stock availability. Risk of goods transfers to the buyer upon delivery. Delivery charges may apply based on order value and location.

5. Payment Terms

Payment terms are as agreed at the time of order. We accept bank transfers, cheques, and online payments. GST-compliant invoices are provided for all transactions. Credit terms may be offered to established customers upon approval.

6. Returns and Claims

Claims for damaged or incorrect goods must be raised within 48 hours of delivery with photographic evidence. Returns are subject to inspection and approval. Opened or used products cannot be returned. Warranty claims are handled as per Castrol manufacturer policies.

7. CoolantCare Services

CoolantCare services are provided on a scheduled basis as agreed with the client. Service reports and recommendations are advisory in nature. Implementation of recommendations is at the client's discretion. Service fees are as per the agreed schedule.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Vasundhara Specialities or its licensors. Castrol and related product names are trademarks of Castrol Limited / bp p.l.c. Unauthorized use of any content is prohibited.

9. Limitation of Liability

To the maximum extent permitted by law, Vasundhara Specialities shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the value of the specific order in question. Product performance depends on proper application per manufacturer guidelines.

10. Website Use

You agree to use this website for lawful purposes only. You shall not attempt to gain unauthorized access to any part of the website. Information on this website is provided for general reference and may be updated without notice.

11. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bhimavaram, Andhra Pradesh. In case of any conflict between English and any translated version, the English version shall prevail.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes become effective upon posting on this page. Continued use of our website or services constitutes acceptance of updated Terms.

13. Contact Information